Frequently Asked Questions
How long does shipping take?
Delivery times vary by location: Spain (7-15 days), EU (10-20 days), US/UK (10-20 days), Rest of World (15-30 days).
Is shipping really free?
Yes! All orders ship for free worldwide. The shipping cost is already included in the product price.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package in real-time.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.
Can I return a product?
Yes, we offer a 30-day return policy. Items must be unused and in original packaging. See our Return Policy for details.
Do you ship to my country?
We ship worldwide! If your country is not listed at checkout, please contact us and we will find a solution.
Are your products safe?
All our products meet international safety standards and certifications. We test every product before adding it to our catalog.
How can I contact you?
Email us at hello@puzzvo.es. We respond within 24-48 business hours.