Refund policy

30-Day Satisfaction Guarantee At PUZZVO, your satisfaction is our top priority. If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order. Return Conditions: - Items must be unused and in their original packaging - Include your order number and reason for return - Contact us at hello@puzzvo.com to initiate a return Refund Process: Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be applied to your original payment method. Non-Returnable Items: - Personalized or custom-made items - Items damaged through misuse - Items returned after 30 days Exchanges: We are happy to exchange items for a different size, color, or variant. Contact us to arrange an exchange. Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.