Return Policy
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions
- Items must be unused and in original packaging
- Include proof of purchase (order number or receipt)
- Contact us at hello@puzzvo.es to initiate the return
Refund Process
Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be applied to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos. We will send a replacement at no additional cost.